To make an Evee warranty claim, bring your scooter and purchase invoice to any Scootric showroom. As the authorized Evee dealer, Scootric diagnoses and repairs it in-house with genuine parts — motor covered 24 months, battery and controller 18 months, frame 36 months, charger 3 months. Here's the full process.
To make an Evee warranty claim, bring your scooter and your purchase invoice to any Scootric showroom. As the authorized Evee dealer, Scootric diagnoses and repairs it in-house with genuine Evee parts — no third parties, no waiting on imports — under the manufacturer warranty registered in your name.
What's covered, and for how long
Every Evee from Scootric carries the manufacturer warranty in your name:
- Motor — 24 months
- Battery — 18 months on graphene models, 3 years on lithium models
- Controller — 18 months
- Frame — 36 months
- Charger — 3 months
The lithium models (GEN-Z Lithium, GEN-Z Pro, S1 Lithium, S1 Air Lithium and SQUBE Lithium) carry the longer 3-year battery warranty.
How to make a claim, step by step
- Bring your scooter to any Scootric showroom — DHA Phase 1, Awan Town or Bedian Road — with your purchase invoice.
- Scootric diagnoses the issue in-house.
- Any covered part is repaired or replaced with genuine Evee parts stocked locally.
- Because the warranty is registered in your name and handled by the authorized dealer, there's no waiting on imports or dealing with third parties.
Why buying from the authorized dealer matters
A warranty claim depends on two things: a proper invoice and a manufacturer warranty registered in your name. Grey-market units usually come with neither. A Scootric Evee gives you both, so a claim is straightforward.
Where to go
- DHA Phase 1 — Plaza 164, Street 148, H-Block
- Awan Town — Main Multan Road, next to Faysal Bank
- Bedian Road — Ali View Garden, Nadirabad
All three are open Monday to Saturday, 10:30 AM to 9:00 PM, and Sunday 12:00 PM to 9:00 PM. Call or WhatsApp +92 316 366 3694 first if you'd like to check a specific issue.
Frequently Asked Questions (FAQs)
What do I need to make an Evee warranty claim?
Your scooter and your purchase invoice, brought to any Scootric showroom.
How long is the Evee battery warranty?
18 months on graphene models and 3 years on lithium models.
Where are Evee warranty claims handled?
In-house at any Scootric showroom, using genuine Evee parts — no third parties or imports.
Is the charger covered under warranty?
Yes, for 3 months. The motor is covered 24 months, the battery and controller 18 months (battery 3 years on lithium models), and the frame 36 months.