To claim warranty on your Evee, take it to your authorized Scootric dealer with proof of purchase, within the warranty period for the part concerned. Evee's warranty is tiered by component — motor, battery, controller, frame and charger each have their own cover.
To claim warranty on your Evee, take it to your authorized Scootric dealer with proof of purchase, within the warranty period for the part concerned. Evee's warranty is tiered by component — the motor, battery, controller, frame and charger each have their own length of cover — so what is covered depends on which part is affected and how old the scooter is.
How do I claim warranty on my Evee?
The process is simple. In practice it means:
- Bring the scooter to your authorized Scootric dealer.
- Bring your proof of purchase.
- Make sure the issue falls within the warranty period for that part.
Buying from an authorized dealer matters here, because warranty support runs through the official channel rather than a grey-market seller.
What's covered, and for how long?
Evee's warranty is tiered by component. The cover is:
- Motor — 24 months.
- Battery — 18 months on graphene, or 3 years on lithium models.
- Controller — 18 months.
- Frame — 36 months.
- Charger — 3 months.
So a battery issue on a lithium Evee is covered far longer than one on graphene, while the frame carries the longest cover of all. For the full picture, see our warranty explained guide.
What is usually not covered?
A warranty like this generally covers manufacturing defects, not everyday wear or damage. Typically outside cover are:
- Normal wear items and general servicing.
- Accidental damage or misuse.
- Problems caused by unauthorized repairs or a non-standard charger.
Using the supplied charger and getting service done through the authorized dealer helps keep your cover intact.
How do I keep my warranty valid?
A few simple habits protect your cover:
- Keep your purchase documents and warranty papers safe.
- Charge with the supplied charger, not a random one.
- Have servicing done through the authorized dealer.
That way, if you ever need to claim, everything is in order. Scootric is the authorized Evee dealer in Lahore, so support stays straightforward.
Frequently Asked Questions (FAQs)
How do I claim warranty on my Evee?
Take the scooter to your authorized Scootric dealer with proof of purchase, within the warranty period for the affected part.
How long is the Evee battery warranty?
18 months on graphene models and 3 years on lithium models.
What has the longest warranty on an Evee?
The frame, at 36 months, followed by the motor at 24 months.
What is not covered by the warranty?
Warranties like this cover manufacturing defects, not normal wear, accidental damage, or problems from unauthorized repairs.
Do I need proof of purchase to claim?
Yes. Bring your proof of purchase, and buy from an authorized dealer so warranty support runs through the official channel.